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Find answers, manage Auto Ship, or get help with an order.

What can we help with?

Your accountSign in to your member dashboard.Auto ShipView your recurring orders and available account controls.Shipping & deliveryPackaging, delivery estimates and handling charges.Frequently asked questionsBoxes, products, sourcing and how to shop.

An issue with your delivery?

For a missing item, damaged packaging, a delay or a refund request, email our team with:

Your order number
The email used at checkout
A description and photos, when available

support@primal500.com

For an Auto Ship change, contact us as early as possible. Available changes depend on whether billing or fulfillment has started.

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Primal 500

An exclusive membership club for 500 families who value exceptional quality, ethical sourcing, and uncompromising standards in premium grass-fed & finished proteins.

Meet the founders Talk to a founder · (424) 484-7910

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