Frequently Asked Questions
Primal 500 is an exclusive membership club limited to just 500 families. We source only the highest quality pasture-raised, grass-fed, and hormone-free meats from trusted American ranches. Our concierge service learns your preferences and ensures you never run out of your essentials.
Once accepted into Primal 500, you receive a unique membership number and access to exclusive proteins not available to the public. Members enjoy priority supply guarantee, member-only savings up to 30%, and personalized concierge service.
Absolutely. We partner only with ranches that raise their animals naturally, without any drugs, hormones, or vaccines. Our cattle are grass-fed and pasture-raised, ensuring the purest protein possible.
Orders placed before 10AM EST Monday through Thursday ship same day via FedEx and arrive the next day. Order today, grill tomorrow. Weekend orders ship the following Monday. Every order is flash-frozen and packed with gel packs in insulated coolers. Free shipping on orders $250 and above.
Yes, we ship to all 48 contiguous states. Your premium proteins are carefully packaged and shipped directly to your doorstep via FedEx.
Membership is strictly capped at 500 families. Once we reach capacity, new members can only join when a spot becomes available. You can join our waitlist to be notified when spots open up.
Absolutely! Members have full control over their orders. You can select specific cuts, adjust quantities, and even request special items through our concierge service. We cater to your unique preferences and dietary needs.
We stand behind every product we deliver. If you're not completely satisfied with any item, contact us within 48 hours and we'll make it right with a replacement, credit, or full refund.